Dealing with customer inquiries via live chat, email and telephone
Answer all inbound queries as per flow procedure
Adherence to process to ensure high quality and customer service
Escalate issues as necessary
- Fluent English, Norwegian, and Finnish
Native/Fluent in verbal and written in Norwegian or Finnish with min. B2 English
Excellent oral and written communication skills
Motivated and positive attitude
Diplomacy, excellent interpersonal skills, active listening
Ability to work in shifts
Competitive Salary (one of the best in Lisbon for this level)
Career Progression Opportunities.
Health and Life Insurance Packages – after probation
On-site gym: includes indoor pool access, fitness classes, and a football pitch.