Dutch speaker Quality Analyst

Dutch speaker Quality Analyst

  • Full Time

Currently looking for Dutch speaking candidates to join the team in Lisbon, Portugal.

Ideal Candidate

  • Native Dutch speakers and fluency in English
  • Experience in Quality Analyses/Audits is a plus
  • Experience in Contact Center environment
  • Excellent written, verbal and customer service skills
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Understand departmental policies and procedures
  • Demonstrated proficiency in multi-tasking and prioritization
  • Able to adapt quickly to changes in workflow

Responsibilities

  • Monitoring all contacts between agents and customers
  • Identifying and suggesting improvement opportunities
  • Ensuring the success of preventive and corrective actions
  • Promoting actions to optimize the achievement of Key Performance Indicators
  • Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs with the Trainer

Offer

  • Excellent work opportunity in a dynamic leading multinational company
  • Possibility of cooperation with leaders in various industries
  • Investment in training and personal development
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
  • Health Insurance
  • Relocation support for candidates outside Lisbon
  • Free Portuguese language courses, sport activities and organized events
Prezentare generală

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